Terms of Service
1. The service
We provide property care, pre-arrival preparation, visit concierge, and document/bureaucracy proxy services for a property you own or are otherwise authorized to act for in Lebanon, as described on our site and in your subscription.
2. Spending authorization
You set a standing spending-approval threshold. Repairs at or under that amount may be authorized without separate consent; anything above it requires your explicit approval before work begins.
3. Legal representation
We do not act as your attorney-in-fact and do not hold any power of attorney on your behalf. Where a matter requires legal representation (for example land registry work or an inheritance filing), we may refer you to an independent, separately retained lawyer; any power of attorney for that work is granted directly by you to that lawyer under your own agreement with them, and is never held or exercised by us.
4. Payments
Payments are billed per transaction through a third-party card processor; we do not store your full card number. You authorize charges for services you request or approve.
5. Data privacy
Your personal data (your contact details, your property information, your documents, and the emergency contact you provide us) is used only to deliver the services you've subscribed to. We do not sell your personal data to anyone, for any reason, and we do not share it with third parties except where a service you've requested requires it (for example, a notary handling a filing on your behalf). We do not release any of your data to a third party, government body, or law enforcement request unless compelled by a valid court order or subpoena; a request without one is refused. Internal access to your contact details is limited by role, as described on our Security page.
6. Limitation of liability
Lebanon's security, political, and infrastructure situation can change without warning. We commit to performing the specific services you've subscribed to (visits, inspections, dispatches, document handling, and the checks built into how we run them) to a professional standard and in good faith. We do our best to protect your property within the scope of that work. We are not, however, an insurer of your property: to the fullest extent permitted by law, we are not liable for damage, loss, theft, or delay caused by events outside the specific service we performed or outside our reasonable control, including but not limited to break-ins, natural disasters, civil unrest, power or banking disruptions, or the acts of third parties. A fully drafted version of this clause, reviewed by a licensed attorney, will set out the precise terms and any liability cap.
7. Force majeure: operating in Lebanon
Given ongoing political, economic, and security instability in Lebanon, both parties acknowledge that events such as power or banking disruptions, security incidents, road closures, or regulatory changes may delay or prevent scheduled services through no fault of either party, and that such events do not constitute a breach of this agreement.
8. Termination
Either party may end the service relationship at any time; outstanding balances remain payable.
9. Data retention after termination
When your subscription ends, your account data (property records, documents, ledger history, and the emergency contact on file) is kept accessible so you can retrieve it for 1 year from the termination date. After that year, the account is moved to archived storage for a further 3 years, where it is kept only for legal and record-keeping purposes and is no longer part of the active platform. At the end of that 3-year archive period (4 years total from termination), the account is permanently deleted. You can request a copy of your data at any point before deletion.